Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1-2 business days. Once shipped, delivery takes 3-5 business days depending on your location. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Click “My Account” in the top navigation, then select “Register.” Enter your email address and create a password. Having an account lets you track orders, view your order history, and manage your shipping addresses.
Log in to your account and navigate to “My Account” > “Addresses” to update your default shipping address. If you need to change the address on an order already placed, please contact us immediately at support@getpeakhuman.com — we can only make changes before the order ships.
Once your order ships, you’ll receive a confirmation email containing your tracking number. You can also log in to “My Account” and view your order history to check the current status of any order.
No. We do not store your credit card details. All payments are processed securely through our payment processor using industry-standard encryption. Your financial information is never saved on our servers.
Sales tax is calculated based on your shipping address and applied at checkout where required by applicable law. The applicable tax amount, if any, will be clearly displayed before you complete your purchase.
We currently ship within Canada only. At this time, we do not offer international or US shipping. For questions, contact us at support@getpeakhuman.com.
In most cases, all items in your order will ship together in one package. Occasionally, if items have different availability or storage requirements, they may be shipped separately. You will receive individual tracking numbers for each shipment if this occurs.
If you need to swap an item
Returns and Exchanges
Due to the nature of our research compounds, all sales are final on opened or used products. If there is a quality issue or error with your order, please contact us within 7 days of receiving your shipment and we will work to resolve it promptly.
We apologize for the mix-up! Please contact us at support@getpeakhuman.com within 7 days of receiving your order. Include your order number and a photo of the item you received, and we will send the correct item at no additional cost.
We’re sorry to hear that. Please email support@getpeakhuman.com immediately with your order number and clear photos of the damaged packaging and product. We will arrange a replacement or refund as quickly as possible.
All returns must be pre-authorized. Please contact us at support@getpeakhuman.com to request a Return Authorization (RA) number before sending anything back. Once approved, we’ll provide the return address and detailed instructions. Unauthorized returns cannot be accepted.
You can reach our support team by emailing support@getpeakhuman.com or by using the Contact form on our website. We respond within 1-2 business days. Our support hours are Monday through Friday, 9AM to 5PM EST.
Contact us immediately at support@getpeakhuman.com with your order number and the correct address. If your order has not yet been processed, we can update it. Once an order has shipped, we are unable to redirect packages and cannot be held responsible for deliveries made to the address provided at checkout.
We can accommodate changes or cancellations if your order has not yet been processed. Please email support@getpeakhuman.com as soon as possible with your order number. Orders that have already been fulfilled and shipped cannot be cancelled.
Yes! On any sold-out product page, you can sign up to be notified when it’s back in stock. We restock popular items regularly and will send you an email notification as soon as it becomes available. You can also contact us to ask about expected restock timelines.